We're here
Real humans read every message. Most questions are already answered below — if not, drop us a note and we'll get back within one business day.
Most jobs get claimed within 5–20 minutes during business hours. We SMS-dispatch to nearby pros the moment you check out — first to claim wins.
If we can't match you within 60 minutes, we'll notify you and automatically refund the booking. No charge unless a pro is on the way.
Your pro uploads photos and voice notes on-site. Claude, our AI, turns them into a polished PDF report — cosmetic vs. functional vs. safety-critical findings, room by room — usually within an hour of job completion.
Yes. After a job wraps, you'll see an optional tip prompt. 100% of tips go to the pro.
Open the job in your dashboard and tap Cancel or Reschedule. See the Refund Policy for timing rules.
We're onboarding pros city by city. Tap 'Apply as a pro' on the landing page and we'll reach out with next steps.
Booking help, refunds, pro questions — anything.